Guide to Building a Rewards & Recognition Program

Employee engagement is a table stakes topic
among business leaders, and it becomes particularly
important within high-stress departments like customer service and support.

Fortunately, many business leaders are renewing their focus on the customer experience, and as a result, the employee experience. In this guide, we’ll explore the best ways to leverage rewards and recognition to improve agent morale and performance.

Here's what you will learn:

  • Why it is Important to Recognize Agents
  • Gaining Leadership Buy-in
  • How to Reward Agents
  • How to Structure Your Rewards Program
  • Tools For Recognition

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Relied on by service-focused brands around the world


Motivate and Engage Your Agents

Capture agent-level performance insights after every service interaction through humanized and gamified feedback requests that generate response rates up to 50%.

Feedback is shared directly with agents via real-time streams, keeping them motivated throughout their day.

Supercharge Coaching and QA

High volumes of agent-level performance insights enable your team leaders to deliver positive reinforcement and in-the-moment micro-coaching.

QA teams can use the feedback to prioritize agents that need the most help and identify specific interactions to review.


Turnkey Integrations

Turnkey integrations with all major contact center CRM and ticketing systems ensure you can unlock all the value with no interruption to agent workflow.

Humanize your Service

Humanize your Service

Including a picture and bio of agents in your feedback requests humanize your brand and drive response rates 10x industry averages.

Build a Rewards & Recognition Program Your Team Loves

Download our Guide to Building a Rewards & Recognition Program for insight on how to build an agent rewards & recognition that drives business impact.

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