Employee engagement is a table stakes topic
among business leaders, and it becomes particularly
important within high-stress departments like customer service and support.
Fortunately, many business leaders are renewing their focus on the customer experience, and as a result, the employee experience. In this guide, we’ll explore the best ways to leverage rewards and recognition to improve agent morale and performance.
Here's what you will learn:
Capture agent-level performance insights after every service interaction through humanized and gamified feedback requests that generate response rates up to 50%.
Feedback is shared directly with agents via real-time streams, keeping them motivated throughout their day.
High volumes of agent-level performance insights enable your team leaders to deliver positive reinforcement and in-the-moment micro-coaching.
QA teams can use the feedback to prioritize agents that need the most help and identify specific interactions to review.
Turnkey integrations with all major contact center CRM and ticketing systems ensure you can unlock all the value with no interruption to agent workflow.
Including a picture and bio of agents in your feedback requests humanize your brand and drive response rates 10x industry averages.
Download our Guide to Building a Rewards & Recognition Program for insight on how to build an agent rewards & recognition that drives business impact.