Customer Service Coaching Plan

9 Tips for How to Coach More Successful Agents

It may seem simple, but the reality is that great customer service experiences start with great customer service agents.

But if your agents aren’t given the proper resources, tools, and guidance, with goals and skills that are measured for success, you run the risk of delivering less than stellar customer experiences.

In this ebook, we’ll walk through 9 core tips for how to coach more successful agents.

Use the tips outlined here to create an actionable customer service coaching plan that will maximize the impact and value of your overall coaching program.

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Relied on by service-focused brands around the world

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Get real-time customer feedback on agent performance.

Customer Feedback on Agent Performance

Capture customer feedback on agent performance at scale and measure against the KPIs - like CSAT, NPS, and CES. Our clients see response rates up to 10x higher than industry averages, which provides a more complete view of the metrics that matter most.

Supercharge Coaching and QA

By linking QA reviews with customer feedback, you can quickly highlight how your internal quality measures stack up against customer-rated performance. Keep a bird’s eye view of review metrics to help evolve and enhance what quality really means to your brand.
Supercharge your agent coaching and QA processes.
Integrate Stella Connect with whatever CRM your team works out of.

Turnkey Integrations

Stella Connect integrates with all major CRM and ticketing vendors, creating a holistic ecosystem for greater frontline efficiency, quality, and action - all with no interruption to your agents' workflows.
Humanize your Customer Service

Humanize your Service

Grow the human relationship between your customers and your brand with Stella Connect. Using personalized bios and agent icons in feedback requests drives response rates of 10x industry averages.

Coach Your Agents into CX Superstars

Download our ebook, Customer Service Coaching Plan: 9 Tips for How to Coach More Successful Agents, for actionable ways to help your agents perform at their best.