Customer service is constantly changing.
As we look back on 2021 and ahead to 2022, we wanted to dig into how consumers have evolved their expectations for service and highlight the trends and challenges that will impact customer service teams in the year ahead and beyond.
To do so, we surveyed over 2,000 consumers across the U.S. and the UK to uncover how what customers want from support teams and how businesses like yours can meet their ever-changing customer expectations.
Sign up to our Customer Service Trends for 2022 report for data-backed insights on how your brand can continue to deliver great customer experiences in the new year and beyond.
Capture customer feedback on agent performance at scale and measure against the KPIs - like CSAT, NPS, and CES. Our clients see response rates up to 10x higher than industry averages, which provides a more complete view of the metrics that matter most.
By linking QA reviews with customer feedback, you can quickly highlight how your internal quality measures stack up against customer-rated performance. Keep a bird’s eye view of review metrics to help evolve and enhance what quality really means to your brand.
Stella Connect integrates with all major CRM and ticketing vendors, creating a holistic ecosystem for greater frontline efficiency, quality, and action - all with no interruption to your agents' workflows.
Grow the human relationship between your customers and your brand with Stella Connect. Using personalized bios and agent icons in feedback requests drives response rates of 10x industry averages.