How to Deal with Angry Customers 

A Guide for Team Leaders & Executives

Angry customers are a part of business. Something goes wrong, and it’s our job as CX professionals to fix it - even if it’s something out of our control.

But this can become overwhelming for front-line agents, who bear the brunt of your customers’ discontentment, and often results in a high rate of turnover when agents are ill-prepared.

So how do we as leaders ensure that our teams are able to provide on-brand, customer-centric resolutions while feeling safe and supported?

Download the ebook for insight into three core types of angry customers, their motivations, and how to best prepare your agents to handle them.

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Relied on by service-focused brands around the world

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Get real-time customer feedback on agent performance.

Customer Feedback on Agent Performance

Capture customer feedback on agent performance at scale and measure against the KPIs - like CSAT, NPS, and CES - that matter to you.

Supercharge coaching and QA

By linking QA reviews with customer feedback, you can quickly highlight how your internal quality measures stack up against customer-rated performance. Keep a bird’s eye view of review metrics to help evolve and enhance what quality really means to your brand.

Supercharge your agent coaching and QA processes.
Integrate Stella Connect with whatever CRM your team works out of.

Turnkey Integrations

Stella Connect integrates with all major CRM and ticketing vendors, creating a holistic ecosystem for greater frontline efficiency, quality, and action - all with no interruption to your agents' workflows.

Humanize your Customer Service

Humanize your Service

Grow the human relationship between your customers and your brand with Stella Connect. Using personalized bios and agent icons in feedback requests drives response rates of 10x industry averages.

Help Your Team Handle Difficult Customer Conversations Like Pros

Download our ebook, How to Deal with Angry Customers: A Guide for Team Leaders & Executives, to set your team up for success no matter what comes their way.

Get the eBook