Capture customer feedback on agent performance at scale and measure against the KPIs - like CSAT, NPS, and CES - that matter to you.
By linking QA reviews with customer feedback, you can quickly highlight how your internal quality measures stack up against customer-rated performance. Keep a bird’s eye view of review metrics to help evolve and enhance what quality really means to your brand.
Stella Connect integrates with all major CRM and ticketing vendors, creating a holistic ecosystem for greater frontline efficiency, quality, and action - all with no interruption to your agents' workflows.
Grow the human relationship between your customers and your brand with Stella Connect. Using personalized bios and agent icons in feedback requests drives response rates of 10x industry averages.
Download our Introduction to Customer Satisfaction Metrics to set your team up for success and improve on the KPIs that matter most to your organization.