The State of B2B Customer Service

Rising to Today’s Consumer Standards

In an increasingly competitive landscape, when consumers can research a brand and its products before ever speaking to a member of your team, how can B2B brands stand out among the noise?

By investing customer service as a differentiator. But to do so, you need to know what B2B buyers are looking for from brands today.

That's why we surveyed 500 B2B decision makers to uncover how what buyers want from support teams, and how businesses like yours can meet their rising expectations.

Access our report, The State of B2B Customer Service, for data-backed insights into the biggest customer service challenges  - and opportunities - that exist for today’s B2B organizations.

Download Your Free Report

Learn More about Stella Connect

Relied on by service-focused brands around the world

Get real-time customer feedback on agent performance.

Customer Feedback on Agent Performance

Capture customer feedback on agent performance at scale and measure against the KPIs - like CSAT, NPS, and CES. Our clients see response rates up to 10x higher than industry averages, which provides a more complete view of the metrics that matter most.

Supercharge Coaching and QA

By linking QA reviews with customer feedback, you can quickly highlight how your internal quality measures stack up against customer-rated performance. Keep a bird’s eye view of review metrics to help evolve and enhance what quality really means to your brand.

Supercharge your agent coaching and QA processes.
Integrate Stella Connect with whatever CRM your team works out of.

Turnkey Integrations

Stella Connect integrates with all major CRM and ticketing vendors, creating a holistic ecosystem for greater frontline efficiency, quality, and action - all with no interruption to your agents' workflows.

Humanize your Customer Service

Humanize Your Service

Grow the human relationship between your customers and your brand with Stella Connect. Using personalized bios and agent icons in feedback requests drives response rates of 10x industry averages.

Keep a Pulse on What B2B Buyers are Looking For

Download our report, The State of B2B Customer Service, to uncover the top ways customer service can differentiate your brand from competitors.

Get the Report