Self-Care in Support

A Guide to Supporting Wellness and Mental Health

Let’s face it: working in customer support is hard.
From managing the stress of tickets piling up
to dealing with angry customers, you can go through a lot within a normal workweek. Add on any external factors, like a global pandemic, and individual wellness can oftentimes be overlooked.

After surveying 20 CX professionals about how they support wellness & mental health for their teams and themselves, we've created a guide for managers as well as a guide for agents, including actionable strategies to:

  • talk about wellness within your teams
  • proactively manage wellness & mental health
  • keep teams motivated and engaged
  • keep wellness top of mind while working remotely
  • ...and so much more!

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Learn More about Stella Connect

Relied on by service-focused brands around the world

Get real-time customer feedback on agent performance.

Customer Feedback on Agent Performance

Capture customer feedback on agent performance at scale and measure against the KPIs - like CSAT, NPS, and CES - that matter to you.

Supercharge coaching and QA

By linking QA reviews with customer feedback, you can quickly highlight how your internal quality measures stack up against customer-rated performance. Keep a bird’s eye view of review metrics to help evolve and enhance what quality really means to your brand.

Supercharge your agent coaching and QA processes.
Integrate Stella Connect with whatever CRM your team works out of.

Turnkey Integrations

Stella Connect integrates with all major CRM and ticketing vendors, creating a holistic ecosystem for greater frontline efficiency, quality, and action - all with no interruption to your agents' workflows.

Humanize your Customer Service

Humanize your Service

Grow the human relationship between your customers and your brand with Stella Connect. Using personalized bios and agent icons in feedback requests drives response rates of 10x industry averages.

Keep Wellness and Mental Health Top of Mind

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