The New Norms for Customer Experience

For most businesses, emerging from the coronavirus pandemic and resuming business, as usual, will be a tall order. Customer service teams that quickly adapt to these changing norms will find it easy to earn and build customer loyalty. Having a sound customer experience strategy in place will reduce customer churn and help any business flourish in a post-COVID world. 

 

Access the recording to hear about:

  • Importance of customer service during and after a crisis 
  • How can CS teams address the changing customer behaviors in a post-COVID world?
  • A look into the digital transformation of CS teams across industries
  • Few examples of how businesses have rethought their CX strategy for the social distancing era

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Panelists

Chris Vodola

Chris Vodola

Director of Client Success,
Stella Connect

Tadas Labudis

Tadas Labudis

CEO and Founder,
Prodsight

Sameer Narkar

Sameer Narkar

Founder,
Konnect Insights

Sheri Atienza

Sheri Atienza

Global Director of Product Marketing,
Vonage

Pranay Desai

Pranay Desai

Head of Segment Marketing,
Freshworks

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