For most businesses, emerging from the coronavirus pandemic and resuming business, as usual, will be a tall order. Customer service teams that quickly adapt to these changing norms will find it easy to earn and build customer loyalty. Having a sound customer experience strategy in place will reduce customer churn and help any business flourish in a post-COVID world. 

Access the recording to hear about:

• Importance of customer service during and after a crisis 
• How can CS teams address the changing customer behaviors in a post-COVID world?
• A look into the digital transformation of CS teams across industries
• Few examples of how businesses have rethought their CX strategy for the social distancing era