Remote is the New Normal: Continuing to Adapt

It goes without saying, but times have changed—what created winning companies yesterday, may not work today. When your business has to pivot amidst a pandemic, creating a great customer experience doesn’t disappear. In fact, it becomes even more important than ever before. But how do you keep up in today’s “new normal”? By meeting the demands of the modern customer, while staying proactive and efficient.

Access the recording to hear from sweetgreen and Daily Harvest about how:

  • They managed the quick transition to remote 
  • What they're doing to keep their agents happy and engaged
  • Their recommendations for CX teams moving forward
  • ...and more!

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Panelists

John Ernsberger

John Ernsberger

Co-Founder and SVP of Client Services,
Stella Connect

Jennifer Duguay

Jennifer Duguay

Director of Customer Experience,
Sweetgreen

Joe Gilgoff

Joe Gilgoff

VP of Customer Care,
Daily Harvest

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