Are You Unlocking Your Agents' Full Potential?

There is a human behind every contact center interaction, and it’s the human element that makes or breaks the customer experience. When you personalize interactions, listen to customer feedback, and prioritize coaching, you're bound to see a measurable impact on the customer experience.

As we begin to see a notable transition to remote work, this question becomes more important than ever. Engaging and recognizing your agents is crucial to maintaining customer satisfaction during this transition.

Join Stella Connect's CEO Jordy Leiser as he explores these themes with Donna Drehmann, Director of Service Quality & Learning Experience at Postmates and Brian Kale, Head of Customer Success at Novo.

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Speakers

Jordy Leiser

Co-Founder and CEO at Stella Connect

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Donna Drehmann

Director of Service Quality & Learning Experience at Postmates

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Brian Kale

Head of Customer Success at Novo

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See what previous attendees have to say:

"5 stars for you and the team!"

"I enjoyed the time with Jacob Webber and Justin Cruz , easy format, casual topics for a lunch recap. Left me with some actionable topics that are also easy to implement."

"What a fun way to get engagement with your webinar! It definitely motivated me to sign up! Looking forward to the recording!"

"Great conversation! Thank you!"

"It was very helpful and left me with a sense of purpose. I am also armed with a list of easy to action suggestions."

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