As your organization adapts to the changing landscape of the world and your customer’s needs, you need to be sure you’re also adapting to the needs of your team. Helping them thrive while working remotely is critical to ensuring they can continue to deliver remarkable customer service while staying engaged, fulfilled, and happy in their role.
Our Remote Customer Service Bundle breaks down everything you need to know to keep your agents motivated and connected from anywhere in the world.
Our Remote Customer Service Bundle ties together advice from CX leaders, industry insights, and actionable tips you can put in practice today to set your agents up for success and ensure your front-line team is bringing their A-game to every customer interaction.
With the bundle, you'll have access to:
Capture agent-level performance insights after every service interaction through humanized and gamified feedback requests that generate response rates up to 50%.
Feedback is shared directly with agents via real-time streams, keeping them motivated throughout their day.
High volumes of agent-level performance insights enable your team leaders to deliver positive reinforcement and timely micro-coaching, even when you can't be face-to-face with your agents.
QA teams can use the feedback to prioritize agents that need the most help and identify specific interactions to review.