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On-Demand: Meeting Customers Where They Are: Why Your Service Team Needs to Be on Social

Meeting your customers where they are, and helping them how they want to be helped, is more important today than it ever has been. With 4 billion global users across their platforms, social media is becoming a channel brands can't afford to ignore.

In this recording, Kim Harman, Business Improvement Manager, and Laurence Brocard, Business Operations Manager at Eurostar, dive into the ways their customer service team is using social media to meet their customers where they are to drive (and highlight) positive customer experiences.

 

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Featured Speakers

Kimberley Harman

Kimberley Harman

Business Improvement Manager,
Eurostar

Laurence Brocard

Laurence Brocard

Business Operations Manager,
Eurostar

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