The 2021 Stelly Awards
Want to get the party started early? The 2021 Stelly Awards recognize and celebrate stellar teams and individuals that have Leveled Up their customer experience organizations this year. Join us on October 13th for The Stelly Awards show to congratulate our winners (or be congratulated)!
Best virtual event I have attended... Great content and great choice of speakers. Great platform... The Stella Team rocked this event.
Hear from the Stella Connect client family on how they've leveraged Stella to level up their team performance and CX strategies.
We've got some of the best tech partners out there, and we want you to hear from them! Visit our virtual expo hall to learn about the best in CX tech with exclusive content programmed by our partners.
Tuning in from EMEA? We've got you covered! Our conference pre-show content is just for you. You'll hear from Stella Connect clients from across EMEA, and get the chance to attend an exclusive networking event to connect with CX pros in your region.
Get a recap of what we've been up to in the last year, and a sneak peek at what's to come!
An opening keynote that you won't want to miss!
Connect with CX and customer service pros from around the globe during 1:1 speed networking and our after-party events.
Our Regional Director of Customer Success, EMEA will welcome everyone to our EMEA programming.
Join Moataz Elagizi, Global Chief Experience Officer at Rain, Kate Hamilton, Global Customer Experience Manager at YuMOVE, and Monika Grzadka, Customer Experience Operations Team Manager at Treatwell, as they dive into how their teams deliver great customer experiences for modern digital customers. They’ll be sharing best practices for creating a culture of visibility, the value of focusing on quality over quantity, and the importance of humanized customer service for driving loyalty.
Join us for an interactive magic & brainhacking experience with world-renowned mentalist, magician & subconscious mind specialist Keith Barry.
Sign in early (or stick around) for an hour of video networking with CX pros from across the globe, and browse our virtual expo hall to check out our CX tech partners!
We'll officially kick off our main conference with opening remarks from Stella Connect and some "heard it here first" product announcements.
René Carayol MBE will be taking the stage as our opening keynote to discuss the intersection of D&I and customer serviceand why enabling every voice to be heard will always result in better customer experiences.
Without the proper tools and resources at their disposal, your support team can’t succeed. That’s where your tech stack comes in. Hear from Ben Segal, Senior Director of CX at Pair Eyewear, as he shares how his team implemented their CX tech stack from scratch, best practices for building your own, and insight into picking the right tools to create great customer experiences.
Take this time to grab a snack, network, or check out the virtual expo hall!
Is your QA program moving the needle to drive customer satisfaction and agent improvement? Hear from William Barthe, Customer Support Manager at Eaze, to learn how his team uses QA to maintain a holistic view of team performance, highlight agent successes, and share customer feedback across the organization.
Customer insights can be extremely powerful, but they’re only effective if the data that’s gathered is organized, up-to-date, and - most importantly - actionable. Join Josh LaMarche, Head of Customer Support at Gong, for a deep dive into how his team is capturing - and acting on - customer feedback to streamline internal operations, drive bottom-line business value, and create raving fans.
FIVE9: How Leveraging Real-Time Voice Data Can Better Improve Your Customer and Agent Experience
FRESHWORKS: Keeping Agents at 💯 in a Hybrid Workspace
GLADLY: Evolving your CX from Tickets to Conversations
GORGIAS: How to Nail Customer Support in 2021
ZENDESK: Combining Zendesk and Stella Connect for a World-Class Customer Experience with The Black Tux
For modern businesses, the customer experience and the agent experience go hand-in-hand; to improve one, you need to improve the other. Join Monte Williams, Vice President of Customer Experience at Avocado, for a conversation on how to create a culture of agent engagement, empower your team to reach new heights, and create better brand experiences with customer feedback.
Antoni Porowski, star of Netflix's Queer Eye and New York Times Bestselling Author, will take us through a cocktail class followed by a Q&A!
Stick around to continue networking with attendees & partners!