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Remote Teams: Now What?

Stella Connect and Transformative Management Group recently sat down for a live video podcast where our hosts discussed what happens when you are forced to implement a remote workforce and you ask yourself "now what"?

What You'll Learn:

  • How to successfully run a contact center remotely
  • How to hire, onboard, and train new employees
  • How to keep agents motivated and productive
  • How to to plan for the future and what happens next

View the Recording!

 

We Can All Use a Break

The Break Room is a video podcast series hosted by Transformative Management Group (TMG) and Stella Connect, that aims to have frank conversations about the ups and downs of the CX and contact center space. The show is hosted by the managing partners of TMG, Kevon Hills and Stanley Lucas, who have over 20 years of experience helping contact centers unlock their financial value and realize their full potential. Each show will tackle a different topic affecting contact centers today and will include commentary and appearances from other industry leaders.

Hosted by Stella Connect and Transformative Management Group.

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Hosts

Kevon Hills

Managing Partner,
Transformative Management Group

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"If a call comes into an empty contact center, did it actually ring?"

Stanley Lucas

Managing Partner,
Transformative Management Group

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"Politicians say “never let a good crisis go to waste”. This pandemic is not the time to slow down."

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About Transformative Management Group

Transforming the world's view of the contact center.

Our mission is to help customer service organizations unlock the financial value within their operations and promote contact center awareness throughout the broader organization. Learn more at transformativemg.com.

About Stella Connect

We help customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. 

That is why we have developed a customer feedback and quality management platform that is designed specifically for customer service teams. With Stella Connect, you’ll be able to harness agent-level customer feedback and deliver high impact coaching and QA programs. The results: agents who love their jobs, team leaders who are more empowered than ever before, and customers who build deeper relationships.

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