Driving Agent Experience and Engagement

Creating an environment where agents feel empowered and engaged will reduce attrition and deliver measurable service improvements. But how do you do it? Join us for a free, 30 minute webinar where Dave Pitsch, Director of Guest Education Centre at lululemon, shares his best practices:

  • How to approach agent coaching

  • What are the metrics you need to measure and share with agents?

  • How can you empower agents and get them smart on your products?

  • How do you build camaraderie with agents?

  • How should you deal with seasonal workers?

Watch the lululemon webinar

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Your Speaker

Dave Pitsch is the Director of the Guest Education Centre at lululemon.

Dave joined lululemon in 2011 in strategy and operations before moving to the Guest Education Centre in 2013. As director, Dave leads the contact centre and social media engagement teams, as well as the overall e-commerce post-purchase experience strategy. Prior to lululemon, Dave worked for Bain & Company as a Case Team Leader out of their Chicago office.

Dave has been a featured speaker at NRF, Oracle Modern CX, and Execs in the Know and holds a BS in Finance and Marketing from DePaul University and an MBA from the University of Michigan’s Stephen M. Ross School of Business.

About lululemon

lululemon athletica inc. is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love.

Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. Founded in Vancouver, Canada in 1998, lululemon now has over 400 stores globally across 14 countries.
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About Stella Connect

Stella Connect is a people success platform built specifically for front-line teams. With Stella Connect, brands can capture agent-level feedback from customers after every service interaction. Feedback is shared with agents and team leaders via real-time streams and dashboards in a way that drives agent motivation and transforms coaching and QA.

View the Webinar

Learn how lululemon drives agent experience and engagement
View Webinar