Humanized Customer Feedback Solutions: A Must-Have for Contact Center Success

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In the world of customer service, first-hand data from customers on how they feel about a brand is a gold mine. But, not all feedback is created equal. Often, feedback solutions provide metrics that are too vague, generic, and - ultimately - not actionable for your team.

To really help your agents meet customer expectations, deliver great experiences, and stay motivated to bring their A-game to each interaction, humanized feedback is the future.

Stella Connect by Medallia’s Justin Cruz sat down with CCW senior analyst Sandy Ko for a deep-dive into why humanized customer feedback solutions are must-haves for modern contact center success, and how to use agent-level customer feedback to drive business growth.

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Speakers

Justin Cruz

Justin Cruz

Director, Customer Success,
Stella Connect by Medallia

Sandy Ko

Sandy Ko

Senior Anaylst, Customer Contact & Conference Director,
Customer Management Practice

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