The modern customer experience has undergone major transformation in the last year, including a greater emphasis on the role of customer service. With the continued shift to digital buying, selling, and communication, the customer experience has become more impersonal and transactional. When consumers need help or have an issue, they want to know that a personalized, human experience is there for them, no matter the channel.

Jordy Leiser from Stella Connect joined featured Forrester guest speaker Faith Adams to dive into ways brands can increase loyalty and drive growth by creating more humanized experiences for their customers.

What You'll Learn:

• • How to keep customer service interactions personalized in the virtual contact center

  • How humanizing the customer experience can reinvent how customers see your brand

  • Why keeping agents engaged and happy is critical for success

  • ...and more