Satisfaction and Agent Non-Controllables: Positioning your team for success

When time is limited, your CX budget is down, and your boss wants to see a 5% increase in CSAT this quarter - what do you do?

Join us for this session of the Northeast Contact Center Forum Radio Roundtable where we address best practices on raising CSAT when you're facing obstacles that are out of your control.

Access the recording to see:

  • Best practices for gathering feedback
  • How to best utilize real-time QA
  • How to handle agent non-controllables
  • And more!

Get the Recording

Panelists

Jesse Holcomb

Jesse Holcomb

Client Success Manager,
Stella Connect

Michael Pace

Michael Pace

Director, Global Member Services,
Virgin Pulse

Get the recording today!