How Resident is Building a QA Program of the Future

On-Demand

For many front-line teams, quality assurance is a critical program to keep agents aligned and performing at their best. This means staying in tune with company policies, the steps they can take to improve, and how they’re doing on an ongoing basis. But the most effective customer service quality assurance programs are built with two things in mind - agent motivation and customer satisfaction. So, how do you actually create a QA program that does all of this, and more?

Sign up now to watch Resident and Stella Connect as we dive into the fundamentals of how your brand can build a successful QA program of the future, today.

What You'll Learn:

  • The importance of finding the QA tool that works for your team
  • How to build a QA program from scratch (or improve the one you have)
  • Why creating a holistic QA program is the way of the future
  • ...and more!

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Speakers

Jesse Holcomb

Jesse Holcomb

Client Success Manager,
Stella Connect by Medallia

Efrat Partouche

Efrat Partouche

EVP, Customer Success,
Resident

Roxy Phothirath-Burke

Roxy Phothirath-Burke

Director of Customer Success,
Resident

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