Daniel Fontos, Contact Experience Lead, and Jan Roza, Player Behavior Expert at Riot Games give us their insights into the unique opportunity gaming companies have for delivering great player support and the role that QA plays in their organization.

What You'll Learn:

• • The value of QA in transforming your front-line team

  • Why personalized support is so valuable for gaming

  • How to strike the right tone with player support

  • ...and more