What’s Top of Mind for Global Customer Service Leaders in 2021

On-Demand Recording

With close to a year since the start of the pandemic, we decided to check in with over 1,000 consumers and 600 customer service leaders across a range of industries hailing from the U.S., U.K., and Germany to find out what challenges are top of mind when managing a global customer service operation in 2021.

In this webinar, speakers from Unbabel and Stella Connect by Medallia sit down for a discussion around the survey results on how customer service professionals are planning to handle their CS operations to provide a more consistent and unique customer experience and meet rising customer expectations across the globe this year.

What You'll Learn:

    • The reasons companies are increasing their 2021 budgets to continue to invest in customer service

    • Why multilingual customer service keeps support leaders up at night and how they are handling this challenge

    • How customer expectations have changed over the past year and what that means for 2021 and beyond

    • The technologies and strategies companies are investing heavily in this year to gain a competitive advantage

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Speakers

Jacob Webber

Jacob Webber

Director of Client Success, East Coast and Europe,
Stella Connect by Medallia

Sarah Din

Sarah Din

VP of Product Marketing,
Unbabel

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Watch the Recording